Frequently Asked Questions
Discover everything you need to know about shopping with Victoria Beckham.
What is your global shipping policy?
We offer worldwide shipping to over 100 countries. Orders are typically processed within 1-2 business days, and we provide complimentary standard shipping on all orders above a specific threshold, depending on your region.
How do I return or exchange an item?
We accept returns and exchanges on full-price items within 14 days of receipt, provided the items are in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.
Where are Victoria Beckham products manufactured?
Our collections are designed in our London studio and manufactured using the finest materials and craftsmanship, primarily in Italy and the United Kingdom, to ensure the highest quality standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide including specific garment measurements. Our customer care team is also available to provide personalized sizing advice via Live Chat.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are only able to make modifications or cancellations within a very short window after the order is placed. Please contact our concierge team immediately for assistance.